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  • Data Privacy
    We receive, collect and store any information you enter on our website or otherwise provide to us. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the login; email-address ; the password ; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the site. page. We also collect personally identifiable information (including name, email address, password, communications); payment details (including credit card information), comments, feedback, product ratings, recommendations and personal profile.
  • Why is energy flexibility important?
    In the event of a network imbalance, unless you reduce demand (by shedding), the French electricity transmission network (RTE) has only one other solution, increase production. To do this, it can request emergency production in France, or import electricity from neighboring countries. Not only is this solution expensive, but also oftenvery polluting, because the electricity produced during peak periods is generally provided bygas or coal power plants. or fuel oil. Energy flexibility therefore makes it possible to respond in a sustainable and responsible manner to this problem of peak consumption. It can efficiently integrate variable renewable energy sources, such as solar and wind, and manage fluctuations in electricity demand, which contributes to grid stability and reduced gas emissions. greenhouse effect.
  • What are the advantages of energy flexibility?
    Integration of renewable energies: it allows better integration of intermittent renewable energy sources. Reduction of costs: By avoiding the start-up of expensive power plants during peak periods, the overall costs of the electricity system can be reduced. Grid reliability: helps maintain the balance between supply and demand, which is crucial for the stability of the electricity network. Consumer empowerment: allows consumers to play an active role in the energy system, for example by adapting their consumption in response to price signals, and potentially earning income from this participation .
  • What is energy flexibility?
    Energy flexibility (also called “Energy shedding”) is the ability of an energy system to quickly adapt to variations in the electricity network. On the consumer side, it is the ability to temporarily reduce electricity consumption compared to initially planned consumption. This reduction is obtained thanks to the interruption of electrical devices (industrial processes, heating, etc.) following a request from a supplier or an erasure operator. Part of the electricity not consumed during erasure will then be consumed after erasure (we speak of a carry-over effect), in order to ensure an equivalent level of comfort for the consumer. The main objective being to relieve the electricity network, this also helps to reduce your energy consumption to a greater or lesser extent, depending on the thermal inertia of your home. This leads to making savings on the electricity bill, in addition to receiving compensation (to be confirmed). At the same time, this promotes a more responsible use of energy resources, beneficial for the environment.
  • How can consumers contribute to energy flexibility?
    Consumers can play an important role in energy flexibility by adjusting their energy consumption according to grid consumption peaks. This may include actions such as postponing certain energy-intensive tasks to periods of lower demand. Or by using intelligent energy management devices to optimize consumption, like our solution.
  • How is energy flexibility implemented?
    Energy flexibility can be implemented in different ways. This includes modulating power plant output, using energy storage devices such as batteries, managing demand (e.g. by incentivizing consumers to reduce their consumption during peak demand) and the integration of advanced technologies such as AI-based energy management and the Internet of Things (IoT).
  • Why use this service?
    The control and maintenance of heat pumps is mandatory, since the publication of decree no. 2020-912 of July 28, 2020 dictated by the Ministry of Ecological Transition. For all devices with a power between 4 and 70 kW, the period between two checks must not exceed two years. This is an important step to guarantee optimal performance, prevent costly breakdowns, and extend the life of the heat pump. That is to say, to ensure efficient, sustainable and secure operation. In this dynamic, our remote maintenance service allows us to diagnose our connected devices daily to identify malfunctions in real time and avoid any degradation.
  • Who should I notify if there is a problem with my machine?
    If an error occurs on your machine, we will be the first alerted via our online platform. We will then contact you to carry out remote maneuvers, or contact the technician responsible for maintenance if necessary.
  • What types of problems can be solved remotely for heat pumps?
    Many issues can be resolved remotely, such as sensor issues, control malfunctions, configuration errors, connectivity issues, performance faults and diagnostic errors. However, some more serious breakdowns or mechanical problems may require on-site intervention by a qualified technician.
  • Is it secure to use this remote maintenance service?
    To protect the data collected and ensure confidentiality, we use a 4G network independent of your Wi-Fi. This is possible thanks to the SIM cards previously installed in our devices.
  • How does the PAC remote maintenance service work?
    Our remote maintenance service uses devices connected to heat pumps to collect operating data in real time. This data is automatically transmitted to the Dokles platform in order to alert us in the event of a problem. Experts can then analyze the state of the heat pump in order to identify potential sources of error and their solutions. Then, if necessary, they have the possibility of controlling the heat pump remotely to make adjustments, settings and checks. If that's not enough, they communicate the faulty parts to the technicians in charge of maintenance to plan an intervention quickly.
  • What is remote maintenance?
    Remote maintenance is a functionality that aims to anticipate and prevent potential failures/breakdowns of heat pumps, in the same way as preventive maintenance. As the heat pump is directly connected to our online platform, anomalies (alerts, low performance, etc.) are noted in real time for immediate processing. This has several advantages such as reducing the risk of major breakdowns, improving energy efficiency, reducing repair costs, ensuring constant comfort in the home and extending the lifespan.
  • How does the connection work?
    The connection is made via a 4G network independent of your Wi-Fi network.
  • What devices are added to the CAP?
    All of the components that make a heat pump connected are called “D’Box”. This includes a smart thermostat, an energy meter, a 4G router with a USB/RS485 dongle as well as a Modbus communication cable.
  • Where are the connected devices installed?
    The router and the thermostat are placed in the home according to connectivity and customer request, the RS485 USB key is connected to the router, and the energy meter is integrated into the heat pump.
  • How are ECL by Dokles PACs connected?
    To optimize our heat pumps, we have designed an innovative system called D'Box", which introduces new functionalities. This system uses IoT devices, in particular a 4G router whose purpose is to communicate the heat pump remotely. Once equipped, the heat pump then becomes connected in real timeto our online platform, thus offering several advantages.
  • What are the advantages of a connected heat pump?
    A remote maintenance service, as well as an energy flexibility service. These features are fully part of a sustainable approach, offering increased efficiency while reducing the environmental footprint. Find out how to simplify maintenance and contribute to the stability of the French electricity network, for a greener and smarter future.
  • How much will I save with my heat pump?
    With the installation of a heat pump you can save up to 41% on the heating bill. Source: calculations carried out by the Dokles teams based on performance information (notably the SCOP) certified by the reference organization Keymark.
  • How much will I save thanks to the energy flexibility service?
    Up to 10% on the electricity bill.
  • What advantages does the Dokles online platform offer and for whom?
    Our online platform is connected in real time with each of the PACs in our network. It lists all our installations with detailed information, promoting efficient management of erasure orders, remote maintenance and after-sales service. Maintenance then becomes much simpler, which represents a considerable saving of time for the customer and the installer. The electricity network becomes more flexible, which benefits customers (compensation), the network operator (RTE) and the environment (less CO2 emissions).
  • Who is Dokles?
    Founded in 2020, Dokles is a French company whose teams are based in Paris and Le Havre. Through an innovative approach, Dokles positions itself as a specialist in the field of services and equipment linked to energy efficiency, aimed at individual and collective residences. Dokles has developed particular expertise in the field of heat pumps (PAC) by developing innovative solutions to optimize their operation. Through the integration of IoT devices, our solutions offer additional functionality to PACs. We offer a remote management and control system, which allows remote maintenance and energy flexibility services to be offered. In the context of the energy transition, Dokles is part of a growing industrial sector. We contribute to the balance of electricity networks by managing consumption in real time, thus promoting the integration of renewable energies and reducing the carbon footprint of heating in France. We work closely with partners such as funders of Energy Saving Certificates (EEC), lessors, and companies sharing our vision of more efficient and responsible energy management. This approach is strongly supported by French and European public policies, as part of the energy transition. At the heart of our offering is the Dokles online platform. Its development required considerable investments to enable real-time management of each PAC in our network. This platform centralizes all the information necessary for optimal management, facilitating remote maintenance and energy flexibility. In short, Dokles represents a new chapter in energy efficiency, where innovative and sustainable solutions redefine the way we consume and manage energy for a greener and more economical future.
  • How does Dokles stand out?
    Dokles specializes in heat pumps (PAC) and has developed innovative solutions to optimize their operation. Through a synergy of IoT devices, our solutions give heat pumps additional functionalities. Through our remote management and control system, we specifically offer remote maintenance and energy curtailment services.
  • What does Dokles offer?
    The Dokles offering is based on four essential pillars: Audit: We assess your energy needs and identify optimization opportunities. Financing: We offer financing solutions adapted to your energy efficiency projects. Equipment: We provide innovative equipment, particularly in the area of heat pumps, to improve the energy efficiency of your installations. Services: Our specialized teams support you throughout your projects, through remote maintenance and energy flexibility services.
  • How to contact the Dokles teams?
    If you use a Dokles product or service and need support or if questions arise regarding your membership, rest assured of our responsiveness. Our advisors and technical support team strive to respond quickly to your requests, to ensure your positive experience with our services. To get in touch with Dokles support, you can send us an email to contact@ or fill out our contact form.
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